Need Support Help

I lost my email and i can't change it because infact i lost it and i would like to change but every time i ask for support a bot answer to me saying that bla bla is not the area for the support but actually i tried every type of support like game bug technical help and others but nothing , the same message , i would like to get helped by a real administrator and change my email . I can give card info 'cuz i bought some andermants and something else

And i can't send a support help from bigpoint because the site says when i do reCaptcha it says "ReCapthca V1 IS SHUTDOWN" and i can't see the text.

 

Hello Adryan , sorry to hear about your problem. It may just be that what you're seeing is the automated response which acknowledges that your ticket made it to the support queue, and that you have to be patient and watchful of your contact e-mail for when support contacts you.

 

So I should just wait for answer?

 

When you get automated message you should describe your issue in the reply because the form itself is not a ticket - follow these simple instructions below:


1. Fill in the form;
2. Reply to automated message;
3. Wait for response

Cheers.

 

It ask me , identity card , card payments and more , i'm just 15 years old i used my mom card and i can't just give this kind of information , man i just want to change email

 

Hi @Adryan ,
That is the procedure for changing email address. Just follow the instructions given by support officers.
Closing the thread since there is nothing we can assist further in the forum.
Cheers.